TEM Electric Motors welcomes reports from security researchers, customers and users who discover potential vulnerabilities in our products and services.

Scope

• TEM hardware and firmware products (motors, drives, encoders and related components).
• Software and configuration tools provided by TEM.
• Websites and online services operated by TEM Electric Motors.

Our commitments

• We acknowledge receipt of your report within a defined time frame.
• We assess the report and keep you informed of its status.
• We work on a remediation and, where appropriate, publish a security advisory.
• We take no legal action against those acting in good faith under this policy.

What we ask

• Report promptly and provide enough detail to reproduce the issue.
• Allow reasonable time for remediation before any public disclosure.
• Avoid actions that harm service availability or data confidentiality.

Regulatory context

This policy aligns with the principles of the European Union Cyber Resilience Act (CRA) regarding coordinated vulnerability handling and disclosure.